Privacy Policy
Last updated: February 16, 2025

At SPIES Allies™, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, sign up for services, apply for financial assistance, or communicate with us—including via email and SMS text messaging.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Name
  • Email address
  • Phone number (including mobile number, only if you opt in to receive SMS messages)

Account & Service Information

  • Login credentials
  • Course enrollments, coaching participation, and service usage

Usage & Technical Data

  • Pages visited
  • Browser type
  • Device information
  • IP address
  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Provide courses, coaching, and related services
  • Manage user accounts and authentication
  • Respond to inquiries and customer support requests
  • Send service-related communications by email or SMS (if you opt in)
  • Send newsletters, updates, or promotional messages (only if you opt in)
  • Improve website performance and user experience
  • Meet legal, accounting, or compliance obligations

3. SMS Text Messaging

If you opt in to receive SMS messages from SPIES Allies™, we may send you:

  • Appointment confirmations and reminders
  • Scheduling or rescheduling notifications
  • Service-related updates
  • Customer support communications

SMS consent is collected via a dedicated checkbox and is not a condition of purchase.

  • Message frequency varies
  • Message and data rates may apply

You may opt out at any time by replying STOP to any message.
For help, reply HELP or contact us at [email protected].

4. Sharing of Information

We do not sell or rent your personal information.

We may share information only with trusted third-party service providers that assist us with:

  • Payment processing
  • Website hosting
  • Email delivery
  • SMS messaging services
  • Customer support tools

These providers act only on our instructions and are required to protect your information.

We may also disclose information if required by law or legal process.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze site traffic and improve functionality. You may control cookie usage through your browser settings.

6. Data Security

We use reasonable administrative, technical, and physical safeguards—including SSL encryption—to protect your information. However, no method of transmission or storage is 100% secure.

7. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data

To exercise these rights, contact [email protected].

Opting out of marketing emails or SMS does not affect your access to purchased services.

8. Financial Assistance Program Privacy Notice

SPIES Allies™ offers need-based financial assistance for courses and coaching. Participation is optional.

Information Collected

  • Name, email, phone number
  • Household size
  • Income range (before taxes)
  • Verification method (self-attestation or one document)
  • Optional hardship statement

We do not request Social Security numbers, full tax returns, banking details, or medical records.

Purpose

Information is used only to:

  • Evaluate eligibility
  • Communicate application status
  • Administer awarded discounts

Retention

  • Application materials and uploads are deleted within 30 days of a decision
  • Minimal records may be retained for accounting or audit purposes for up to 7 years

Non-Discrimination

Decisions are based on neutral criteria only and do not consider protected characteristics.
9. State Privacy Rights (U.S.)

We do not sell or share personal information for cross-context behavioral advertising.

Residents of states with consumer privacy laws (including CA, CO, CT, VA, and TX) may request access, correction, or deletion of personal information by contacting [email protected].

10. Contact Information

SPIES Allies™
📧 [email protected]
📍 9011 Timothy Dr., Reno, NV 89511